Frequently Asked Questions
Categories:
Is my Numa account safe and secure?
At Numa, we prioritize the security of your account and data. We follow the highest security and protection standards to ensure the safety of your account.
What should I do if I notice a transaction that I do not recognize on my Numa account?
If you notice an unfamiliar transaction on your Numa account, follow these steps:
- Verify the details of the transaction — including the date, amount, and receipt name (if available).
- If you still don’t recognize the transaction — contact us right away [email protected] or +962 (6) 2220842. We’ll assist you in taking the necessary actions to protect your account.
How can I protect myself from common online security threats?
To help keep your account secure, there are several steps you can take:
- Choose a strong and unique password that only you know.
- Consider using more advanced security features, like Face Recognition or Fingerprint ID, if available.
Remember, Numa will never ask you for your full card number, card verification value (CVV), or passwords.
How can I learn more about Numa's policies?
You can find more information about Numa's policies in our Terms and Conditions and Privacy Policy pages.